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Get in Touch
By understanding the needs and wants of the Client, we are committed to delivering the highest client satisfaction in the sense of brand value and pride. We will adapt to your situation and fulfill your needs to ensure the growth of the company.
info@alohalink.co.za
Landline
074 552 0769
Already a Client?
Aloha Link Support Procedures
At Aloha Link, we’re committed to providing fast, friendly, and efficient support whenever you need it. If you experience any technical difficulties, we’ve made it easy for you to reach out and get assistance.
How to Log a Support Request
How to Log a Support Request:
Email us
info@alohalink.co.za
WhatsApp us
062 230 5491
Support Hours:
Monday – Friday:
07:00 AM – 16:30 PM
Saturday – Sunday:
09:00 AM – 12:00 PM
Important Reminders
- We want to make sure you’re always connected! If you experience any issues, please report it right away to our Support WhatsApp Line so we can investigate and resolve it as quickly as possible. Sometimes, equipment can become faulty, and we wouldn’t want you to experience unnecessary downtime. The sooner you let us know, the sooner we can get things sorted!
- To keep things running smoothly, please avoid contacting our support team via personal numbers or WhatsApp calls. These channels aren’t monitored for support requests and may delay assistance.
Call-Outs
At Aloha Link, we’re happy to offer free call-outs if you’re experiencing issues with your internet. If something doesn’t seem right, let us know, and we’ll send a technician to check it out! However, if the issue is due to a reset router or negligence on your side, a call-out fee will be added to your account. We appreciate your understanding as we work to keep your connection running smoothly!
Our support system is designed to provide you with quick, structured, and effective solutions. By following these steps, we can ensure your queries are handled promptly and professionally.
Thank you for choosing Aloha Link—we’re here to keep you connected!
Wi-Fi Not Working? 3 Simple Steps to Audit and Improve Your Network
- Speedtest your wi-fi
- Check Your Main Connection – Use a wired connection (LAN cable) to run a Speedtest at fast.com. If speeds are as expected, move on to Wi-Fi testing.
- Test Wi-Fi in Key Rooms – Use a laptop or tablet to run Speedtests in frequently used rooms. This helps identify weak spots.
- Compare Devices – Test multiple devices. If one is always slow, it may be the device. If all are slow in one room, it’s a Wi-Fi issue.
- Improve your Wi-Fi
- Restart Your Router – Unplug, wait, and plug it back in. Then retest.
- Optimize Router Location – Place it centrally, off the floor, and away from obstructions. If rooms with weak Wi-Fi are far away, consider moving it or using extenders.
- Reduce Interference – Devices like baby monitors, microwaves, and dense walls can disrupt Wi-Fi. Clear obstacles between your router and device.
- Prioritize Devices – Use your router’s app to prioritize key devices like work laptops over less critical ones for a stronger connection
- Boosting Your Wi-Fi Signal
Wi-Fi extenders help extend your signal to distant areas like back rooms or yards. If speeds are slow near an extender, it may be underperforming—test by unplugging it or using your router’s app. Replacing outdated extenders with ones that support the latest Wi-Fi standards can help. Mesh networks, which use multiple extenders, are a great alternative for consistent coverage. For a more stable connection, consider using CAT cables to extend internet access to areas with weak Wi-Fi. If you experience frequent dead zones, upgrading to a mesh system or using wired connections can improve performance significantly.
Troubleshooting Your Internet with Speedtest
If your internet is slow or unreliable, use a Speedtest (Found on top Right of Aloha Link page) to gather evidence before contacting your provider. First, troubleshoot by restarting your router and testing speeds in different areas. If you can’t connect, try using your mobile hotspot to access your ISP’s support via whatsapp.
Run speed test (found on home page) and run at least 10 tests throughout the day to track your speeds. This data helps prove ongoing issues.
When contacting your ISP, be patient—we may ask you to reset/restart your router or test with a wired connection. Having two devices, one for troubleshooting and one for communication, can make the process easier.
Questions Aloha Link might Ask
- “What were you doing online when you tested?”
- “How many devices were connected to your router?”
- “How old is your router?”
- “What issues are you encountering and when?” and,
- “Do you have issues with specific rooms in your home?”
Calling Aloha Link won’t always fix your issue immediately, and you may need to reach out multiple times to help them diagnose the problem, Their ight be faulty or defective equipment causing the issue due to a power surge or software issues on the Router or ONU. test your connection 10-20 times daily for a week or two. Keep notes on conditions during each test and document results.
When following up with your ISP, share screenshots or a Speedtest link to show patterns over time. This helps them pinpoint issues more efficiently.
If troubleshooting doesn’t resolve the problem, Aloha Link will send a technician. Continue testing after any fix to ensure consistent speeds.